At Khianaa, customer satisfaction is our priority. Our Cancellation, Returns & Exchanges Policy ensures a smooth and hassle-free process if you need to cancel, return or exchange your order. We believe in building trust with every purchase you make.

Effective Date: 02/04/2025 | Last Updated: 23/07/2025

Cancellation Policy

Orders placed on Khianaa can be cancelled within 24 hours of placing the order, provided the order has not been shipped or dispatched.

Customers can request cancellation by contacting us via:

Once an order has been shipped, cancellation is not permitted, as our jewellery products are handcrafted and prepared on a made-to-order basis.

For approved cancellations, refunds will be processed to the original mode of payment within 7–10 working days.

1. Eligibility for Returns & Exchanges

  • Due to the nature of jewellery and hygiene reasons, we currently do not accept returns for change of mind, size, or design preference.
  • We only accept returns or exchanges if:
    • You received a defective or damaged product.
    • The product delivered is different from your order.

2. How to Request a Return or Exchange

  • Notify us within 48 hours of delivery by emailing us at support@khianaa.com with your order number.
  • Include images or videos clearly showing the defect or issue.
  • Once approved, we will guide you through the return shipping process.

3. Conditions for Approval

  • Items must be unused, in original packaging, and with all tags intact.
  • Products returned without prior approval will not be accepted.

4. Refunds & Replacements

  • After inspection, we will either replace the item or issue a refund (excluding shipping charges, if any).
  • Refunds will be processed to your original payment method within 7–10 working days.

5. Non-Returnable Items

  • Items purchased during sales, discounts, or special offers are not eligible for return or exchange unless defective.
  • Customised or personalised jewellery is non-returnable.

6. Contact Us

We are committed to making your shopping experience worry-free!

For any questions, feel free to reach us at contact@khianaa.com