Shipping Policy
At Khianaa, we want your jewelry to reach you quickly and safely. Our shipping policy explains how we process, pack, and deliver your orders. We also share estimated delivery timelines, tracking details, and important guidelines so you always know what to expect.
Effective Date: 02/04/2025 | Last Updated: 23/07/2025
1. Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next working day.
- Custom or pre-order items may require additional processing time (details will be mentioned on the product page).
2. Shipping Methods & Delivery Time
We offer reliable shipping across India through trusted courier partners.
- Standard Shipping: 4–7 business days
- Express Shipping (if available): 2–4 business days
Delivery times may vary based on your location, courier service, and unforeseen delays (e.g., weather, strikes).
3. Shipping Charges
Free Shipping on orders above ₹899 (if applicable).
Orders below ₹899 may incur a nominal shipping fee, displayed at checkout.
Express shipping charges (if opted) will be calculated at checkout.
4. Order Tracking
Once shipped, you will receive an email/SMS with a tracking ID to monitor your shipment.
Tracking may take up to 24 hours to update on the courier’s website.
5. International Shipping
To be rolled out soon — expect transparent customs handling, global tracking, and fixed shipping rates.
6. Delivery Issues
- Please ensure you provide an accurate shipping address and contact details to avoid delays.
- If a package is returned due to incorrect/incomplete address, re-shipping charges may apply.
- Khianaa is not responsible for delays caused by courier partners or unforeseen circumstances.
7. Damaged or Missing Items
- If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos/videos for quick resolution.
- For missing items, we will investigate and provide a solution promptly.
8. Contact Us
For any shipping-related queries, please reach out to us at: