Welcome to Khianaa! This website is operated by Khianaa. Throughout the site, the terms “we”, “us”, and “our” refer to Khianaa. By visiting our website www.khianaa.com and/or purchasing something from us, you agree to be bound by the following Terms & Conditions, including all policies referenced here and/or available by hyperlink.

These Terms apply to all users of the website, including but not limited to browsers, vendors, customers, and content contributors. Please read these Terms carefully before accessing or using our website. If you do not agree, you may not use our services.

1.Online Store Terms

  • You confirm that you are at least the age of majority in your state/country or have parental consent to use this site.
  • You may not use our products for any unlawful purpose, nor violate any laws in your jurisdiction.
  • Any breach of these Terms may result in immediate suspension of services.

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.
  • You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without written permission.
  • Headings in this agreement are for convenience only and do not limit the Terms.

3. Product Information

  • All jewellery sold is handcrafted imitation jewellery for fashion purposes.
  • We make every effort to display product colors and details as accurately as possible, but variations may occur due to lighting or screen settings.
  • We reserve the right to modify or discontinue any product at any time without notice.

4. Pricing & Modifications

  • Prices are listed in INR and may change without prior notice.
  • We reserve the right to modify, limit quantities, or discontinue products at our discretion.

5. Orders & Billing Information

  • Orders may be refused or canceled if fraud or incorrect information is suspected.
  • You must provide accurate billing, shipping, and contact information.
  • We reserve the right to limit or prohibit orders placed by dealers, resellers, or distributors.

6. Shipping

  • Orders are usually processed and shipped within 1–2 business days.
  • Delivery typically takes 5–7 business days, depending on the location.
  • Delays due to courier services or unforeseen circumstances are beyond our control.
  • Please refer to our Shipping Policy for details.

7. Returns & Exchanges

  • We accept returns/exchanges only for products that are damaged, defective, or incorrect.
  • Items must be unused, with tags and original packaging intact.
  • Certain items (e.g., earrings and custom orders) are non-returnable due to hygiene and personalization.
  • Please refer to our Returns & Exchanges Policy for full details.

8. Payments

  • We accept payments through secure gateways (credit/debit cards, UPI, wallets, net banking).
  • Cash on Delivery (COD) is available for select locations.
  • All payment information is processed securely and encrypted.

9. Intellectual Property

 

  • All content, designs, images, and logos on www.khianaa.com are the exclusive property of Khianaa.
  • Unauthorized reproduction or use of our intellectual property is prohibited.

10. Limitation of Liability

  • Khianaa is not liable for any damages, losses, or allergic reactions resulting from the use of our products.
  • Jewellery care is the customer’s responsibility.
  • We are not responsible for delivery delays caused by third-party logistics.

11. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes shall fall under the jurisdiction of the courts in Bangalore, Karnataka.

12. Consent to Communication

By using our website, you agree to receive transactional and promotional communications via email, SMS, and other channels. You can opt out of promotional messages at any time.

13. Changes to Terms

  • We may update or modify these Terms at any time by posting changes on this page.
  • Continued use of our website after any changes constitutes acceptance of the updated Terms.

14. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

contact@khianaa.com